Refund policy

The short version: if something arrives damaged, defective or wrong, we'll make it right.

Damaged, defective or wrong items
If your order arrives damaged, has a defect or isn't what you ordered, email us at jonwal4151@gmail.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a replacement or give you a full refund, whichever you prefer. You usually won't need to send anything back.

Change of mind
Many of our pieces, including mugs, apparel, prints, candles and blankets, are printed or made to order just for you. Other pieces ship directly from our supplier partners. Because of that, we can't accept returns or exchanges if you change your mind or order the wrong size or color. Please check sizes and colors before ordering, and email us if you have a question. We're happy to help.

Digital downloads
Digital files can't be returned once they've been downloaded, so all digital sales are final. If a file is faulty (it won't open, it's missing pages, or it isn't what was described), email us and we'll send a working file or refund you.

Lost packages
If tracking hasn't moved for 10 business days, or your order hasn't arrived within the delivery window in our Shipping policy, email us and we'll look into it. If it's lost in transit, we'll replace or refund it.

Cancellations
Made-to-order items often go into production within a few hours. Email us as soon as possible if you need to cancel. If production hasn't started yet, we'll cancel and refund your order in full.

Refunds
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show them.